TERMS AND CONDITIONS

Enola Technologies LLC

 

1. Agreement to Terms

These Terms and Conditions (“Terms”) govern your access to and use of the website, products, services, and training programs offered by Enola Technologies LLC (“Enola,” “we,” “us,” or “our”), including any ecommerce transactions and account registration.

By accessing our website, creating an account, placing an order, or using any of our services, you agree to be bound by these Terms. If you do not agree, you must not use our website or services.

If you are using our services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

Phase I (US Launch): These Terms are structured for the US market. International provisions will be reviewed and updated as Enola expands into EU, Middle East, and APAC markets.

 

By clicking ‘Create Account,’ ‘I Agree,’ ‘Submit Order,’ or any similar button, or by using our services, you consent to enter into this agreement electronically. You acknowledge that such action constitutes your electronic signature under the US Electronic Signatures in Global and National Commerce Act (E-SIGN Act), the Uniform Electronic Transactions Act (UETA), and applicable state and international electronic commerce laws. You agree that electronic signatures and records have the same legal effect as handwritten signatures and paper documents.

2. Definitions

•      “Services”means MBSE consulting, digital engineering services, training programs, workshops, and any other professional services offered by Enola.

•      “Products”means any digital or physical products available for purchase through our website, including training materials, courseware, and licenses.

•      “Account”means the user account you create on our website, whether as a Business Account or Individual Account.

•      “Content”means all text, images, software, data, and other materials available on our website or delivered as part of our services.

3. Account Registration

3.1 Account Types

We offer two types of accounts: Business Accounts (for organizations) and Individual Accounts (for personal use). The information required for each account type is described in our signup process.

3.2 Account Responsibilities

When you create an account, you agree to:

•      provide accurate, current, and complete information;

•      maintain the confidentiality of your account credentials;

•      notify us immediately of any unauthorized use of your account;

•      accept responsibility for all activities that occur under your account.

3.3 Password Requirements

Account passwords must meet minimum security requirements as specified during registration. We store passwords using industry-standard hashing and never transmit them in plaintext.

3.4 Minimum Age

You must be at least 18 years of age (or the age of legal capacity in your jurisdiction) to create an account or make a purchase. By creating an account, you represent that you meet this age requirement.

3.5 Account Suspension and Termination

We reserve the right to suspend or terminate your account:

•      (a) immediately, if you materially breach these Terms, engage in fraudulent activity, or violate applicable law;

•      (b) with 30 days written notice, for any other reason, including inactivity exceeding 24 months.

You may close your account at any time by contacting us at solutions@enolatech.com. Upon account termination:

•      your access to purchased digital products and services will cease;

•      we will retain your data in accordance with our Privacy Policy and applicable legal retention requirements;

•      any outstanding payment obligations survive termination.

4. Products and Services

4.1 Service Descriptions

We make reasonable efforts to describe our services and products accurately on our website. However, descriptions are provided for general information and do not constitute a warranty or guarantee of specific outcomes.

4.2 Training Programs

Training programs are subject to availability, scheduling, and minimum enrollment requirements. We reserve the right to cancel, reschedule, or modify training programs. If we cancel a program, registered participants will be offered an alternative date or a full refund.

4.3 Consulting and Professional Services

Consulting and professional services are provided under separate statements of work or service agreements. These Terms apply to the extent they are not superseded by the terms of a specific engagement agreement.

5. Orders, Pricing, and Payment

5.1 Pricing

All prices are displayed in US Dollars (USD) unless otherwise stated. We reserve the right to change prices at any time. Price changes will not affect orders that have already been confirmed.

5.2 Orders

By placing an order, you are making an offer to purchase. We reserve the right to accept or decline any order. An order is confirmed when we send you an order confirmation email.

5.3 Payment

Payment is processed at the time of order through Stripe, our payment service provider. We accept the payment methods displayed during checkout. All payments must be made in full before services are delivered or products are dispatched.

5.4 Taxes

Prices displayed on our website may be exclusive of applicable sales tax, use tax, value-added tax (VAT), goods and services tax (GST), customs duties, or other governmental charges. You are responsible for all taxes, duties, and levies applicable to your purchase based on your jurisdiction. For US customers, applicable state and local sales tax will be calculated and added at checkout where required by law.

5.5 Currency

All prices are denominated in US Dollars (USD) unless a different currency is explicitly displayed at checkout. Where pricing is available in multiple currencies, the currency shown at checkout is the transaction currency. Exchange rate fluctuations after an order is confirmed are not grounds for dispute, adjustment, or refund.

6. Cancellation, Refunds, and Returns

6.1 Training Cancellations

If you need to cancel a training registration:

•      cancellations made more than 14 days before the scheduled date will receive a full refund;

•      cancellations made 7–14 days before the scheduled date may receive a credit for a future program;

•      cancellations made less than 7 days before the scheduled date are non-refundable, unless otherwise agreed.

6.2 Product Returns

Digital products (courseware, licenses, downloadable materials) are non-refundable once accessed or downloaded, except where required by applicable consumer protection law.

6.3 Service Disputes

If you are dissatisfied with a service, please contact us within 30 days of delivery. We will work with you to resolve the matter.

7. Intellectual Property

7.1 Our Content

All content on our website and in our training materials, including text, graphics, logos, software, methodologies, and courseware, is owned by or licensed to Enola Technologies LLC and is protected by copyright, trademark, and other intellectual property laws.

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website and any purchased materials for your internal business or personal use. You may not reproduce, distribute, modify, publicly display, or create derivative works from our content without our prior written consent.

7.3 Client Work Product

Ownership of work product created during consulting engagements is governed by the applicable statement of work or service agreement. Unless otherwise agreed in writing, Enola retains ownership of its pre-existing intellectual property, tools, methodologies, and frameworks.

7.4 Training Program Work Product

Work product created by participants during Enola training programs using the participant's own data, models, or organizational information belongs to the participant (or their employer, as applicable). Enola retains all intellectual property rights in its training materials, courseware, methodologies, frameworks, example models, and instructional content. Participants may not reproduce, distribute, or create derivative works from Enola's training materials without prior written consent.

8. Acceptable Use

When using our website and services, you agree not to:

•      use our services for any unlawful purpose;

•      attempt to gain unauthorized access to our systems or other users’ accounts;

•      transmit malware, viruses, or other harmful code;

•      interfere with or disrupt the operation of our website;

•      scrape, harvest, or extract data from our website without consent;

•      impersonate any person or entity;

•      use automated systems (bots, crawlers) to access our website without permission.

9. Export Controls and Sanctions

Enola Technologies LLC is a United States company. Our services, training materials, and products may be subject to US export control laws, including the International Traffic in Arms Regulations (ITAR), the Export Administration Regulations (EAR), and economic sanctions administered by the Office of Foreign Assets Control (OFAC).

By using our services or purchasing our products, you represent and warrant that:

•      you are not located in, under the control of, or a national or resident of any country or territory subject to comprehensive US sanctions (currently Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine);

•      you are not listed on any US government denied party list, including the OFAC Specially Designated Nationals and Blocked Persons List (SDN List), the Bureau of Industry and Security Entity List, or any other applicable restricted party list;

•      you will not use, export, re-export, or transfer any products, services, training materials, or technical data received from Enola in violation of applicable US export control laws and regulations;

•      you will not provide access to Enola's services, products, or materials to any person or entity prohibited from receiving them under US law.

Enola reserves the right to refuse service, cancel orders, or terminate accounts where we reasonably believe compliance with export control laws or sanctions may be at risk. We may request additional information to verify compliance before processing orders or providing services.

Violation of this section constitutes a material breach of these Terms and may result in immediate termination of your account and all related services.

10. Limitation of Liability

To the maximum extent permitted by applicable law:

•      Enola's total liability for any claims arising from or related to these Terms or your use of our services shall not exceed the total amount you paid to Enola in the twelve (12) months preceding the claim.

•      Enola shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or business interruption, regardless of the theory of liability.

These limitations do not exclude or limit liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, or fraud.

11. Disclaimer of Warranties

Our website and services are provided “as is” and “as available” to the maximum extent permitted by law. We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade.

We do not warrant that our website will be uninterrupted, error-free, or free from viruses or other harmful components.

12. Indemnification

You agree to indemnify, defend, and hold harmless Enola Technologies LLC, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from your use of our services, violation of these Terms, or infringement of any third-party rights.

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict-of-law principles.

13.2 Dispute Resolution

Any dispute arising from or relating to these Terms shall first be subject to good-faith negotiation between the parties for a period of thirty (30) days. If the dispute is not resolved through negotiation, it shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Alexandria, Virginia, USA.

13.3 Exceptions

Nothing in this section prevents either party from seeking injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm.

13.4 Consumer Rights

If you are a consumer in a jurisdiction where mandatory consumer protection laws apply (including the EU, UK, or Australia), nothing in these Terms limits or excludes any rights you have under those laws that cannot be contractually waived. For UK consumers specifically, nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015, including rights relating to the supply of digital content and services.

14. Force Majeure

Neither party shall be liable for any failure or delay in performance caused by events beyond its reasonable control, including natural disasters, pandemics, government actions, war, terrorism, labor disputes, utility failures, or internet outages.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

16. Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, and any applicable service agreements or statements of work, constitute the entire agreement between you and Enola Technologies LLC with respect to your use of our website and services. They supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written.

17. Modifications

We reserve the right to modify these Terms at any time. If we make material changes, we will post the updated version on our website and update the “Last Updated” date. Your continued use of our website or services after any modification constitutes acceptance of the modified Terms.

18. Accessibility

Enola Technologies is committed to ensuring our website is accessible to all users. We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. If you experience difficulty accessing any part of our website or require assistance, please contact us at solutions@enolatech.com and we will work to provide the information or service you need in an accessible format.

19. Contact

If you have questions about these Terms, please contact us at:

Enola Technologies LLC

1729 Cameron Street

Alexandria, VA 22314, USA

Email: solutions@enolatech.com

Phone: +1 877 281 7341